The purpose of this privacy policy is to provide all information regarding the processing of your personal data and your rights under the General Data Protection Regulation (EU) 2016/679 (hereinafter, “GDPR“) and the Organic Law 3/2018 of 5 December on the Protection of Personal Data and Guarantee of Digital Rights (hereinafter, “LOPDGDD”).

1. Data controller

Air Nostrum Global Services, S.L.U. (hereinafter, “ANGS”) with registered address at Avda. Comarques del País Valencia, 2, 46930 Quart de Poblet (Valencia), Spain and with NIF number B-40.639.031, owner of the Website hosted under the domain name www.angs.aero, informs that the personal data that you provide or may provide in the future will be treated in accordance with the provisions of this policy.

Our contact address for any question related to how we treat your personal data is the following: “Air Nostrum Companies Data Protection Committee” with address at Avda. Comarques del País Valencia, 2, 46930 Quart de Poblet (Valencia), Spain and e-mail address protecciondatos@angs.aero.

2. How did we obtain your personal data?

We obtain your personal data when you request information from us or make a request, query or complaint or when you interact with us through this website or through our social media profiles.

3. For what purpose and on what legitimate basis do we process your personal data?

The legitimate basis for this processing is the consent given by you when you send us your request, query or complaint, as well as legitimate interest and compliance with legal obligations.

4. For what purposes do we process your data?

• Customer relationship: We will process your personal data in order to deal with requests, queries or complaints that may be made through any of the e-mail addresses made available to you on this website.

We will be responsible for managing your customer relationship through the website to ensure proper management of our business relationship with you (dealing with your queries and requests relating to the services we offer).

• Internal analysis and studies. We will use your personal data to improve the services we offer by carrying out analyses and internal studies, reports and statistics that allow us to adapt the activity and commercial information of ANGS on this website.
• User service. When you contact us through our Customer Service Department or through the means of contact set up for this purpose and provide us with your data, we process them in order to manage a request, return or complaint, as well as to deal with any queries you may wish to make.
• Social networking. We may process your data when you interact with and make use of our social profiles in accordance with the provisions of this privacy policy.
• Recording communications and telephone calls. We may record any electronic communications and instructions that take place through the different means of communication enabled by the Company on grounds of either our legitimate corporate and business interest or the consent you have previously given us, as appropriate. Such recordings will be made in order to leave a record of our interactions with you to ensure the quality of our service and, where appropriate, to comply with the relevant legal obligations. In accordance with applicable legislation, users will be informed that the communication is being recorded. We will process your personal data (including your voice) accordingly to leave a record of any interactions between you and the Company for the appropriate legal purposes.

5. Personal data of third parties

In the event that you provide us with data from third parties with whom you have any kind of relationship, we will process the data because we understand that you have notified these third parties and referred them to this privacy policy so that they are aware of how we process their data. However, we will inform them of this privacy policy as soon as we have the opportunity to do so.

6. When and for what reason may we provide your personal data to third parties?

Your data will be communicated to the Public Administrations and supervisory authorities to which ANGS must provide such information by virtue of the legal obligations deriving from its activity, as well as to the authorities and judicial bodies where appropriate.

Personal data may be communicated to third party service providers with whom we have signed the corresponding contract or data access clause to the extent that such communication is necessary to guarantee the provision of the services of the website. In any case, the necessary legal and organisational measures will be taken to guarantee the security of the data.

7. International data transfers 

Personal data collected by ANGS may be transferred to, accessed and/or stored on locations and servers within the European Economic Area (EEA), and may be processed by resources and personnel operating outside the EEA who work for us or for one of our service providers. In this case, we will enter into appropriate agreements allowing access to and processing of data by the various entities in accordance with the purposes for which they are intended and taking the appropriate legal steps. In the event that international data transfers are carried out, ANGS will adopt the legal measures. If you would like more information about current transfers and the legal measures taken to carry them out in accordance with the applicable regulations, you can send us a request for information to protecciondatos@angs.aero.

8. How long will we keep your data for?

The data provided will be kept for the time necessary to ensure compliance with the legal obligations incumbent upon ANGS.

9. How do we ensure data security?

ANGS informs that it has implemented the necessary technical and organisational security measures to guarantee the security of your personal data and prevent its alteration, loss, processing and/or unauthorised access, taking into account the state of the technology, the nature of the data stored and the risks to which they are exposed, whether from human action or from the physical or natural environment.

10. What are your rights?

The User may, under the terms established in the data protection regulations in force at any time, revoke at any time the authorisation granted for the processing and transfer of personal data, as well as exercise the rights of access, rectification, deletion, opposition, the right to request the limitation of the processing of their personal data and the right to data portability.

To do so, you may submit a complaint to our Data Protection Committee, by writing with proof of your identity by e-mail to protecciondatos@angs.aero or via the postal address indicated in the first section of this policy.

Likewise, the User has the right to submit a complaint to the Spanish Data Protection Agency, through its address C/Jorge Juan 6, CP. 28001, Madrid (Spain) or telematically through the website www.aepd.es.